Villa Raku

Booking the Property less than six months prior to arrival date, a non-refundable deposit of at least 50% of the total amount is due within 5 calendar days upon booking.

Booking the Property more than six months advance prior to the arrival date, a non-refundable deposit of at least 25% of the total amount is due within 5 calendar days upon booking and another 25% is due 6 months prior to the expected arrival date.

All full payment is due 45 days prior to the arrival date.

Your credit card will not be charged immediately upon submitting your reservation. Please wait for our billing team to process the payment manually. A booking confirmation will be sent to you via email once the charge is complete.

Please refer to the Booking Policy section of the full terms & conditions for more information about deposit payments.

All cancellations made by the Lessee are subject to penalties below:

A) If the Lessee cancels the reservation 45 days or more prior to arrival date, all payments are forfeited but credited for 9 months from the date of the cancellation confirmation by the Owner. The credit value can be used by the Lessee or anyone on his or her behalf for any reservation, during any period upon availability and solely for the Property initially reserved.

B) If the Lessee cancels the reservation within 45 days prior to arrival date,
all booking payments are forfeited. A full or partial refund is solely applicable in the event that the Owner secures another reservation covering partially or fully the initial canceled reservation.

C) Christmas and New Year Period, for any cancellation after the deposit and/or balance payment, all payments are forfeited. However, a full or partial refund is solely applicable in the event that the Owner secures another reservation covering partially or fully the initial and canceled reservation.
The above cancellation charges also apply if the Owner cancels the booking due to non-payment of the balance.

D.) If the Lessee fails to pay any required additional deposits or remaining balance of booking payment at assigned due date, all payments are forfeited.

Contact us for COVID-19 related cancellations.

No-shows are subject to same terms as the cancellation policy stated above.

Children below 12 years old are considered as kids.
12 years old and above are counted as adults.

Standard check-in time is 3:00 p.m. and check out time 12:00 nn unless other arrangements have been made and agreed upon by the Owner.

Early arrivals or late departure times are subject to the availability of the Property and extra fees will be imposed. Please refer below for the applicable corresponding fees:

Check - in Time:
From 10:00 a.m. and onwards - 50% of the regular daily rate
Before 10:00 a.m. - 100% of the regular daily rate
* These additional fees include the cost of our chef to prepare lunch.

Check - out Time:
Until 6:00 p.m. - 50% of the regular daily rate
After 6:00 p.m. - 100% of the regular daily rate

For the full Terms & Conditions of Villa Raku visit:

https://www.rakusamui.com/RAKU-Terms-and-Conditions.pdf